LUX AGENTby Lux AutomatonGet Lux Agent →
← Knowledge CenterProduct Guides

Lux Messages: What This Page Is For

Draft, organize, and follow up on customer and business communication.

Updated 2026-10-01

What this is for

Use Lux Messages when you need help writing, tracking, or following up on conversations.

Step-by-step

  1. 1

    Open the conversation or communication task.

  2. 2

    Ask Lux to draft or summarize the message.

  3. 3

    Review the recipient, tone, and facts.

  4. 4

    Approve the message before sending when approval is required.

  5. 5

    Set or review the next follow-up action.

Tips

  • Keep outbound messages human.
  • Do not send unreviewed sensitive information.
  • Use templates for repeated communication.

Related help

Approvals: When Lux Asks Before ActingWhy Lux pauses before sending, publishing, deleting, purchasing, or making other consequential changes.How to Open a Lux Support CaseSend the support team the information they need to help quickly.

Still need help?

Send the issue to Lux Support. Your case can be triaged by the customer-success team in Hermes Desktop.

Submit a Support Case