What this is for
Use this when a knowledge article does not solve the problem or you need a team member.
Step-by-step
- 1
Open Support and choose Submit a Case.
- 2
Select the closest category: Bug, How-To, Billing, Access, Integration, or Feature Request.
- 3
Describe what you expected, what happened, and what you already tried.
- 4
Include screenshots, version information, and receipts when relevant.
- 5
Submit the case and keep the case ID for follow-up.
Tips
- One issue per case is easiest to resolve.
- Do not include passwords or API keys.
- Urgent should be reserved for blocking or critical problems.