UPDATES & WHAT'S NEW

Know what changed.
Know what to do next.

When a Lux update rolls out, this page explains the customer-facing changes and points you directly to the help articles for the new experience.

In Lux Agent DesktopWhen an update is available, the in-app update notice highlights it. Open the notice, review the changes, then choose Update Now.

LATEST CUSTOMER UPDATES

What's new in Lux.

Checking for the latest Lux release notes…

Lux Agent Website2026.102026-10-01

Build My Lux guided setup is here

Customers can now choose a Success Pack first, add Memory Packs, keep the included team or request premium customization, then choose Desktop, USB, or both.

Five-step beginner setup
100 Success Packs
100 Memory Packs
Premium team customization path

Lux Customer Support Center

The website now includes case creation, case-status lookup, Knowledge Articles, and a direct path into the Lux support team.

Open a support case
Track case status
Published Knowledge Articles
Resolved cases can become KB drafts

Updates and release guidance

Lux Agent customers now have a dedicated place to see what changed and jump straight to the help articles for each update.

What's New page
Linked help articles
In-app update guidance
Customer-facing release notes

Help for the latest changes.

All Knowledge Articles →

Built-in customer guides

2 articles

CORE GUIDES

Lux Agent Walkthroughs

Updates

How Lux Agent Updates Work

Lux Agent checks for updates, explains what changed, and lets you choose when to install.

Updated 2026-10-01Read guide →Updates

Troubleshoot a Lux Agent Update

What to do if the updater reports a blocker, manual step, failed check, or restart issue.

Updated 2026-10-01Read guide →

Know what changed.Know what to do next.