What this is for
Use this when choosing case priority.
Step-by-step
- 1
Critical: production outage, data loss, or a severe safety issue.
- 2
High: blocked from working, billing/access issue, or major failure.
- 3
Normal: degraded experience or a problem with a workaround.
- 4
Low: cosmetic issue, general question, or feature request.
Tips
- Choosing the correct priority helps the team triage fairly.
- Support may adjust priority after review.